Case study of a high-tech company
Scale of project: Europe
Clients: Digital Management, Communications Management
The high-tech company is experiencing exponential growth with a very high rate of innovation.
Its reputation has been built based on its ultra-reliability. Maintaining this highly positive image is essential to the company.
The quick innovation has recently destabilized some customers, and generated negative comments on social networks.
Identify client criticism and dissatisfaction and effectively manage any potential incident or reputation issues.